Oasis Advanced Wellness Customer Service

At Oasis Advanced Wellness We Value Our Customers!

Product Quality is 100% Guaranteed!

Payment Methods | Shipping Methods and Charges | Returns | International Orders | Privacy and Security

At Oasis Advanced Wellness, our mission and focus is to educate people about the importance of optimum health and wellness. We're committed to providing our customers with high performance, hi-tech, physician and healthcare professional used and recommended natural health products that are distinctive in quality, used in clinical settings and thus proven for effectiveness. Every product we offer is researched and chosen with the utmost care and diligence, with your well-being and safety in mind. The result is a worldwide reputation as a reliable and comprehensive source for natural health/wellness education and cutting-edge health products. This commitment translates to a pledge of 100% product quality guarantee.

By offering a selection of highly unique and top-quality health and wellness products--and then standing behind them with our 100% Quality Guarantee--we believe we're meeting our mission while making life easier, healthier, more comfortable and more enjoyable!

Payment Methods

Credit Cards

Oasis Advanced Wellness accepts the following major credit cards: Visa, MasterCard and Discover. If you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.

Oasis Advanced Wellness reserves the right to request additional identification, especially for large orders. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.

Money Orders

To pay by money order please print out your completed Shopping Cart page and mail to Oasis Advanced Wellness, 16770 Imperial Valley Drive Suite 210 Houston, TX 77060; or you may call us at 832.295.0560 | Toll Free: 1.866.618.2512 to place your order. We are only able to accept money orders denominated in U.S. dollars. To determine the amount required for your payment use the subtotal amount from the Shopping Cart page and add local sales taxes for Texas residents only. Please understand that paying by money order will slow down your order as items will not be shipped until money orders are received.

Personal Checks

Oasis Advanced Wellness does not accept personal checks; however, we do accept Money Orders (please see above).

Mistakes, Complaints, Disputes, Damaged/Missing Products

If you are happy with the service and products from Oasis Advanced Wellness please tell your friends! If you are not fully happy with the service you have received please tell us!

We have in place a complaints and disputes resolution procedure. If you are unhappy with any aspect of the service you have received please e-mail us via this link: staff@oasisadvancedwellness.com or telephone us at 832.295.0560 | Toll Free: 1.866.618.2512 during office hours.

Damaged or missing products must be reported to the OAW offices within one day after confirmed delivery.

We will - Respond within 3 working days - Advise on our course of action to make the problem right again - Advise on how long this will take - Keep you informed all the way through the process. Your happiness with our products and our service is important to us!

Shipping Methods and Charges

All orders are processed the following business day, so please make sure your address, phone number, email address and requested shipping method are correct before you submit your order. Please also check your email confirmation carefully, as it is a result of the information you have entered, and we cannot be held responsible for incorrectly entered information. Please see below regarding additional shipping charges as a result of incorrect addresses.

You can expect delivery of most in-stock items within 3-6 business days of your order. All orders within the US and its territories are shipped through the United States Postal System using Priority Mail. If you provide an email with your order then you will receive a USPS Tracking Number when your order is shipped. The USPS does not provide a way to instruct the mail carrier (in advanced) of special delivery instructions. We suggest that you make arrangements with your mail carrier, in advance, of any special delivery instructions (where to leave package, etc.). OAW is not responsible for stolen or misplaced packages after they have been delivered. Please make sure the shipping address is correct, the recipient knows the package is coming and that the location is suitable for daytime delivery of packages. If a package is shipped to your home address and you ask the carrier to forward it to another address, additional fees may apply. If a package is undeliverable for any reason, it may be shipped back to us by the carrier, and we reserve the right to bill your credit card both for the return shipping and the outbound charges to reship your package.

Next Day/Over-Night and US Priority Mail Delivery Conditions

To ensure Next Day Delivery, orders must be placed by 11:00 a.m. CDT Monday-Friday. Please understand that the USPS does not guarantee next day or over-night delivery. However, if the package is shipped before 2:00 p.m. chances are greater for next day delivery.

US Priority Mail Service: Orders are processed and shipped the following business day. Orders on Friday will be processed and shipped the following Monday. Most customers will have their order within 3-5 days of shipping. Our experience has been that most Texas customers receive their shipment in one day.

Returns

In order to make your shopping experience with Oasis Advanced Wellness a pleasant one, we ask that you consider the following before returning a product:

Many natural health products have a cumulative effect. It is unrealistic to expect immediate results. Allow sufficient time for the product to achieve the desired effect. If you have questions about a product that you recently purchased, contact us by phone or email. We want your experience with OAW to be a pleasant one.

How Do I Return An Item?

Whatever the reason, you may return your OAW Qualified Product purchase (see below Qualified Products for Return) for replacement or refund by meeting the Return Requirements listed below. Your credit card will be credited within 72 hours of receipt of the returned product (does not include holidays & weekends). The address for returns is:

Oasis Advanced Wellness
16770 Imperial Valley Drive - Suite 210
Houston, TX 77060

Please allow your credit card company 5-10 business days to post the credit to your account.

If any of the products listed below in the Qualified Products for Return fail to meet your expectations, it may be returned for replacement or refund as long as it meets our 30 day Refund Policy (except for Oasis Serene and Oasis Serene Plus which have a 60 day Refund Policy) and the following Return Requirements:

Return Requirements

• Return Authorization Number Before the product is returned to OAW and before the 30 day return period has ended, you must contact us at staff@oasisadvancedwellness.com in order to receive a RA Number. OAW will not accept any returns that do not have an official RA Number displayed on the outside of the package.
• Return all remaining or unused portions of the OAW product including any unopened bottles that you may have purchased.
• Include a copy of the original invoice (proof of purchase) which was mailed to your email address at the time of purchase. You are reminded, at the time of order, that if you do not receive your invoice by the next business day, to contact us immediately and we will resend. Please remember to check for your Invoice in the Spam and Junk file folders before emailing us. We will not refund orders without a copy of the original invoice (proof of purchase). Please do not call or email us in order for us to look up your invoice as we do not have full-time staff allocated for this. Postal Delivery Notices from stamps.com, bank statements and/or credit card receipts are not accepted as proof of purchase. Products that are received in our offices without a copy of the original invoice will not be refunded and will be promptly disposed. No exceptions.
• The OAW product return must be received in the OAW offices any time within 30 days (before or on) from purchase date (60 days for Oasis Serene). We are not responsible for returns that are incorrectly addressed, do not reach our office because of Post Office delivery error or returns that do not reach our office within the 30 day limit. We highly suggest that returned OAW products be sent with signature required/returned receipt.
• You will be refunded the full amount of the OAW product purchase price, less shipping costs.
• For returns of 6 or more of the same item a 20% restocking fee will apply.
• PLEASE MAKE NOTE: THE RA NUMBER MUST BE BOLDLY DISPLAYED ON THE OUTSIDE OF THE PACKAGE THAT IS BEING RETURNED. IF THERE IS NO RA NUMBER CLEARLY VIEWABLE ON THE OUTSIDE, THE PACKAGE WILL BE REFUSED AND PROMPTLY RETURNED TO SENDER.

Qualified Products
intraMAX
intraKID
intraMIN
Mag 07
Super Phos 30
Latero-Flora
Breath Fresh
Optimum E - Full Spectrum Eight
Oregasil
Premier 8
GlycoEssential 7
SambuMax LD
Oxy-SC
B-12 Select
Germ Fighter Spray
Oasis Serene
Oasis Serene Plus
MSM Supreme
Hydra-Tone
Oxy-Balm
No-Bite XF
ZeoMAX FA
Silver Elite
UV Natural Sunscreen
UV Natural Sport Sunscreen
UV Natural Baby Sunscreen
All Wellness Water Products - according to Manufacturer's Warranty
All Air Purification Products - according to Manufacturer's Warranty

Non-Returnable / Non-Refundable Items:

• Products which are not listed above in the Qualified Products for Return List.
• Item(s) returned more than 30 days from original shipping date, item(s) returned without a valid Return Merchandise Authorization (RMA) number and items returned without a copy of the original invoice (proof of purchase). At our discretion, we may reject or dispose of the shipment.
• Shipping charges.

International Orders

Shipping and handling for International orders placed through our shopping cart will be manually added to the customers credit card. Please make sure that your shipping address is complete and accurate with zip code and country. We cannot be responsible for addresses that are incomplete or inaccurate.

International orders are shipped via Global Priority, Global Express or Air Mail, depending on destination. The estimated shipping charge is $12 to $50 USD (depending upon weight and destination), with an estimated delivery within 6-20 business days according to customs. This is only an estimate of shipping charges and delivery time; your actual shipping charges and delivery time may vary. Customs charges may apply. Once the order gets to the designated country, the mail policies of the country takes over and at this point we have no control over the time of delivery. Please be patient, but do call us if you feel like your order is taking an extreme amount of time to get to you. We will be happy to assist in any way possible and will be able to provide you with a US Customs Regulation Number.

Please understand that you may have to pay import duties and taxes once your order has entered your country. Packages are randomly chosen to be inspected upon entering the Customs Department. When this happens you may incur duties and taxes and delay in the arrival of your package. Please note that Oasis Advanced Wellness has no control over these charges or delays and does not benefit in anyway from S&H, import duties, or taxes that you are charged. Once Customs has opened a package we cannot be responsible for the condition of products upon arrival to the customer. This includes spillage, missing products, etc

Oasis Advanced Wellness is not responsible for any duties and/or taxes that are incurred during delivery by your Country Customs Department.

International Shipping Restriction, Import Restrictions, Customs Restrictions

It is the responsibility of our customers to make sure that they are allowed to import nutritional supplements from the U.S. into their country. If the Customs Agency in your country returns your order to us, either because you did not have the permission to import such supplements or because such supplements are banned in your country, we will refund to your credit card your total charge minus twice your shipping charge (as we must pay our carrier the same shipping charge to return your order back to us),and minus 20 percent of the value of your order as the re-stocking fee, and minus any other charges, such as quarantine fees or warehousing fees, assessed by the customs in your country. For example, if you ordered $80.00 worth of products, and your shipping charge is $20.00, for a total of $100.00, once your order is returned to us, your account will be credited $50.00. Once again, please check with your country's customs officials to make sure you are allowed to import nutritional supplements from the U.S. If the order is not returned at all you will not receive any refund and you accept full responsibility for the confiscated order.

Please be aware: Customs does stop certain products from coming through and you must accept all financial responsibility for your order.

Privacy and Security - You Can Trust Us!

Oasis Advanced Wellness has taken measures to ensure that shopping at www.oasisadvancedwellness.com is a safe and enjoyable experience for our valued customers. We use Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online is just as safe as giving your credit card number over the telephone.